Billing and Insurance

Billing Policies:

Payment-in-full is required at the time of service if you do not have insurance coverage (self-pay).  For some types of examinations (e.g. DOT, FAA/ATCS), or vaccines, payment may be required up-front before the visit. For your convenience, billing inquiries can be made online or contact our billing office at (540) 364-1581, ext 168.  We accept Cash, Check, Visa, Mastercard and Discover.

For patients with insurance, copays are due at the time of service.  Our office will submit your insurance claim in a timely manner.  All balances not paid by your insurance company are your full responsibility and payment is due upon receipt.  We will make every effort to obtain your payment when a bill is due, however, please be aware that overdue accounts may be submitted to a collections agency if we have not received payment within a reasonable timeframe.

You will be responsible for providing us updated insurance information at the time of your visit. If you do not provide us with a current insurance card, payment will be due in-full at the time services are rendered. Upon submission of a valid insurance card, we will submit your charges to your insurance company; however, any claims denied due to untimely filing as a result of invalid insurance will be your responsibility.

It is our office policy to not become involved with third party liability insurances (for example: when we see a patient involved in motor vehicle accidents and legal cases).  We do not hold accounts until settlement, as we are concerned with the cost of medical care and we make every effort to keep costs down. With that in mind, you will be asked to pay in full when services are rendered.  If you have difficulty making payments, please discuss your situation with the billing office.


At Countryside Family Practice, we participate with most insurance plans (see list below), however this list is subject to change.  If you do not see your insurance listed, please contact our billing office at (540) 364-1581, ext. 168, for further inquiry.  We will file your claim to your insurance company requesting payment for services rendered, and you are responsible for your co-pay at the time of service. All balances not paid by your insurance company will be your responsibility.

  • Aetna
  • Anthem/Anthem Healthkeepers
  • Assurant Health
  • Blue Cross/Blue Shield
  • Carefirst
  • Cigna
  • Co UMR
  • Coventry
  • Freedom Life Insurance
  • GEHA
  • Golden Rule
  • Great West
  • Healthlink
  • Humana
  • Mail Handlers
  • Medicare
  • Multiplan
  • Mutual of Omaha
  • One Net
  • Optima Health
  • Optimum Choice
  • PHCS
  • Principal Life Insurance Co.
  • Railroad Medicare
  • Southern Health
  • Tricare Standard/Tricare for Life
  • United Healthcare
  • WEB TPA (Standard)
  • Worker’s Compensation

Please note:

If your insurance plan is an HMO, one of our doctors must be listed as your PCP on your insurance card.  You must call your insurance company to have this discrepancy corrected before services can be performed by our doctors.

If you wish to be seen for a worker’s compensation claim, you must call your employer/claims adjuster prior to the appointment to verify that you are eligible to have your care provided at Countryside Family Practice.  Failure to do so prior to your appointment may result in your financial responsibility for the charges of the care provided to you.